Trainers at Block Learning are responsible for ensuring that all students are aware they can contact their trainer or other Block Learning staff members in the event that they are experiencing difficulties with any aspect of their studies. Staff will ensure students have access to the full resources of Block Learning to assist them in achieving the required level of competency in all nationally recognised qualifications.

In the event that a student is experiencing personal difficulties, training staff will encourage the student to contact Block Learning training manager who will provide discrete, personalised and confidential advice.

In the event that a student’s needs exceed the capacity of the
support services Block Learning can offer, they will be referred to an appropriate external agency. Extensive information regarding support agencies, resources and services may be sourced online. Block Learning staff members will assist students to source appropriate support.

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Clients among those who are most likely to need
support include:

• people whose first language is not English and who have not had access to English language classes (because they may not speak English as a first language) 

•  people of Aboriginal and Torres Strait Islander origin who may have had limited or disrupted schooling)

• people with limited or disrupted formal education

• people in older age groups who have not undertaken formal learning for some time

• people whose training has been disrupted by disability

• people who have been unemployed for a time and may not  have taken part in formal learning for some time

• People with disabilities and access issues

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